Advanced Metering Infrastructure (AMI)

The Garden Ridge Water Company upgraded the City’s water infrastructure system by upgrading our meters to AMI or Advanced Metering Infrastructure. The AMI system will improve accuracy and information available, to include a customer portal which will improve transparency and empower residents to take control of their water usage. 


The customer portal which allows you to be in control of your water usage more so than ever. Signing up for the customer portal allows you to see your water usage 24/7/365! You can view it through a web browser or download the app on your smart phone. If downloading the app on your phone, visit the appropriate app store and search for "My Meter Info". 

Customer Portal Guide

Customer Portal Link

Important questions

  • What is AMI? - AMI stands for Advanced Metering Infrastructure. It's a method of using communication technology to read meters remotely without having to access the meter located in your yard.
  • Why is the City undertaking this effort? - AMI systems are quickly becoming the standard for utilities around the country. The current water meters are not compatible with the advanced metering infrastructure system and all meters will need to be replaced. These new devices allow for more accurate and faster collection of water usage readings than the current manual method and improve safety conditions for City staff. 
  • How does it work? - The City of Garden Ridge has chosen a fixed based network that provides two-way communication from the meter box to a strategically located Base Station. The City is replacing water meters throughout Garden Ridge with new meters equipped with a meter transceiver. The meter transceiver is used to collect and transmit meter reading data, unique identification numbers, operating status, and various alarms at regular intervals to the Base Station. Click here to view a 

what are the key benfits?

  • Cost savings: A smart meter deployment offers cost savings through early leak detection and water consumption notifications. These benefits are only available after signing up for the Customer Portal. This portal will give you 24/7 access to your water usage.
  • Read Accuracy: AMI produces more accurate reads and customer bills - AMI systems have a 99.9% accuracy rate. 
  • Reduction of CO2 emissions: AMI enables utilities to check meter status and monitor usage from an office, which reduces the number of times a truck is sent to the field and lessens CO2 emissions. AMI also eliminates monthly drive-by meter reads and reduces manual meter reads, which lessens CO2 emissions. 
  • Centralized event monitoring: Utilization of granular interval data and a state-of-the-art analytics enables real-time, centralized system-wide performance monitoring ranging from pinpointing leaks, tampering, and more.
  • Increased Field Service Safety: This enhanced communication increases safety for service crews and customers alike while reducing costs of unnecessary field visits. 


View Frequently Asked Questions Here